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Happiness Guarantee

Your order is custom printed just for you, and we want you to love it. The Jewels of Kingwood take great care to provide high quality memorable prints along with excellent customer service, On rare occasions, a customer may think there is a flaw in the print they receive or it is not what you expected. We want to make it right. Start by contacting us to let us know your situation, and we will review your concerns. Your happiness makes us merrier than Jewel, our little mascot.

Here are some Tips

  •  Contact Us to start a return BEFORE mailing your order back to us
  • Take photos of damage to package and/or print and be prepared to send photos to us that show proof of damage
  • In some situations, a restocking fee may be charged
  • You have 14 days to report a problem with the order you received
  • Customer is responsible for cost of return shipping; we do not provide prepaid return labels