Working with Digital Files


Steps to Follow when Working with Digital Files

PLEASE NOTE: In order to access digital instant downloadable files, you will need to register for an account on our website. If you do not wish to register, please contact us for other options.

When you purchase an instant downloadable digital product from our shop, you will need to follow these steps to access and use your digital file/s. If you experience any problems downloading, opening or printing your files, please contact us for assistance. We will be happy to help solve problems so you can use the files for your DIY projects.

  1. After you purchase a digital print, paper pack, kit, tags or greeting card you will receive an email confirming your order and payment.
  2. You will not receive a physical item. These files are digital only!
  3. Downloads are available once your payment is confirmed and accepted.
  4. Use the link in the email to locate your files for downloading.
  5. You will receive 1-5 zipped files depending on the size and number of papers in the digital paper packs and kits. Your computer should be equipped with software to automatically unzip these folders when double clicked. The Jewels of Kingwood are not liable for problems you encounter with your Zip file extraction program.
  6. If you cannot locate the files or have any problems trying to download, contact us and we will provide other options for downloading your files.
  7. PLEASE NOTE: digital instant downloadable files cannot be cancelled, and are not returnable, are non-refundable, and are final sales! NO EXCEPTIONS!
  8. If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.
  9. If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can’t open the file, please contact us for further assistance.
  10. If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Use need to use a type of software that will UNZIP the file. Most computers come with a program to complete this task. If you do not have such a program, or are not familiar with this process, please contact us for my help.

SPECIAL NOTES ABOUT PRINTING When Working with Digital Files

  1. You can print at home using a large format, inkjet or laser printer. If you don’t have a large format printer, you can print smaller images. Or you can copy the files to a USB drive and take them to a print service such as KINKOS, Office Depot, OfficeMax, etc. and tell them what you need. (See below for making adjustments and resizing the paper pack or kit images.)
  2. Some of the paper pack images have been saved as larger 3600×3600 pixel images to maintain the highest possible resolution. You may have to resize the larger images to 864 x 864 pixels to fit on a 12×12 layout.
  3. When you are ready to print, you will need to configure your program’s settings and print dialog settings to ensure high resolution printing of the paper.
  4. Depending on the program you use, you can view document settings or page layout settings and check for high quality output with high resolution of 300-1200 DPI.
  5. In the PRINT DIALOG window, check for advanced settings and choose color management settings for RGB printing. Other advanced settings, if available, include high resolution settings, and print size.
  6. If you plan to print 12×12 inch prints, you will need to choose Borderless 12×12 prints.


  1.  All images in your downloaded files can be resized in any type of photo editing or design software programs.
  2. Some of the elements in our kits can be resized and others should not be resized if you want to maintain the best resolution. If you want larger images, you can experiment with resizing but The Jewels of Kingwood are not liable for distortions on any resized images.
  3. To proportionately resize an image, click on the image to select it. Locate the “bounding box” that surrounds the image and place your arrow cursor on any one of the corner boxes or “handles”; hold down the shift key and click and drag your cursor slowly towards either the center of the image to make it smaller OR outwards away from the center of the image to make the image larger.
  4. Holding the shift key down while dragging on a corner will maintain the correct proportion of an image that is being resized.

Contact Us if you have any problems Working with Digital Files